All of our deliveries are handled by DPD, who advise that their Tracked service delivery can take between one to two working days in the Netherlands. 98% of DPD parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. DPD categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
We use DPD as our standard service. You will receive a notification email from them the day before the item is due to arrive and then another on the day of delivery specifying your 1 hour delivery slot. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails. Please note, if your parcel is undeliverable for any reason not in our control and being returned, we will offer a re-delivery for the usual shipping fee depending on your delivery address region.
Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion. Please note any re-delivery instruction will carry additional return and re-shipping charges.
We guarantee to dispatch your order according to our courier partner's delivery promise. DPD offers "Next Day" delivery, so we dispatch your order the "working day" before your chosen delivery date. However due to uncertain times it is possible that the courier may have to delay your order. If your delivery is delayed DPD will inform you by email or sms. Unfortunately we’re not able to take responsibility for any delays caused by the courier partner DPD and such a situation are out of our control.
We send deliveries from the Netherlands to selected European countries (Luxembourg, Belgium, Germany, France, Denmark and Austria) using DPD road services. Once they arrive at their destination, they’ll need to be signed for.
DPD parcels are tracked throughout the whole of their delivery journey and need a signature.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion. Please note any re-delivery instruction will carry additional return and re-shipping charges.Please note, we do not offer refund for returned and undeliverable items.
Please note our courier partners are unable to deliver to P.O.Boxes and APO/FPO addresses!
Shipment confirmation and order tracking
When your order is dispatched, you will receive an email confirmation from DHL. We suggest that you download their APP to receive push notifications about your delivery, to enable you to manage or make necessary changes.
Customs, duties, and taxes
Biscuit Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages in Transit
Biscuit Boutique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please ensure you photograph the shipping label, DPD and kindly ensure damages are all visible on the photo sent to us. Without meeting the above requirements we are unable to process a claim.