Terms and Conditions

DEFINITIONS

“Biscuit Boutique” means Biscuit Boutique Limited is a company incorporated in England and our company number is 12015441, registered in England and Wales also referred to as “we” or “us” in these terms and conditions.

OUR SERVICE
We want to give you a fantastic service and for you to be really happy with us. But if you’ve sent or received a Biscuit Boutique pressie and you’re not over the moon about the experience, please pop us an email straight away. Our address is hello@biscuitboutique.co. We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right for you.

ORDERS
Payment
We take payment when you place your order, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days. We run special offers from time to time and these are to be used independently, not in combination.

Dispatch
We make all our biscuit to order, please allow 2 business days for your items to be dispatched.

However this time period may vary due to some busy seasons such as Christmas, Valentine's Day, Easter, Mother’s Day, Eid Mubarak etc. And just so you know, we don’t send out any items on the weekend.

Returns Policy
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our chocolate biscuits are perishable goods we do not offer refunds in any other circumstances. Unfortunately we’re not able to take responsibility for any delays caused by the courier partner DPD and such a situation are out of our control. Therefore delays due on their part are not accepted reasons for cancellation or refund of your order placed on our website www.biscuitboutique.co

Corporate Orders Policy
All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.

SEASONAL OFFERS
We will often provide seasonal offers via our newsletter and in our brochures. These are valid online at www.biscuitboutique.co unless stated otherwise. These will be valid for a limited time only, please see expiry date in newsletter or brochure. Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude bespoke orders and corporate orders unless stated otherwise. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Delivery offers
From time to time we will provide seasonal offers for free delivery. These are subject to the terms stated above. In addition they will always have an order threshold of at least £20 or more, and will be applicable on orders being sent to one address only within the UK. We also offer free delivery on orders over £60 that are being sent to a single address. We cannot offer free delivery if your order is over £60 but being sent to more than one address.

UK Delivery
All of our deliveries are handled by DPD, who advise that their Tracked service delivery can take between one to two working days in the UK, up to 2 Working days in Europe and up to 3 working days overseas. 98% of DPD parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. DPD categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
We use DPD as our Next Working Day courier and you will receive a notification email from them the day before the item is due to arrive and then another on the day of delivery specifying your 1 hour delivery slot. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails. Please note, if your parcel is undeliverable for any reason not in our control and being returned, we will offer a re-delivery for the usual shipping fee depending on your delivery address region.
Unfortunately there are a few places our courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight.
Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.

Scheduled delivery
We guarantee to dispatch your order according to our courier partner's delivery promise. DPD Parcel UK offers "Next Day" delivery, so we dispatch your order the "working day" before your chosen delivery date. However due to uncertain times it is possible that the courier may have to delay your order. If your delivery is delayed DPD Parcel UK will inform you by email or sms. Unfortunately we’re not able to take responsibility for any delays caused by the courier partner DPD and such a situation are out of our control.

Overseas Delivery
We send overseas deliveries using DPD Express. Once they arrive at their destination, they’ll need to be signed for.
DPD Express parcels are tracked throughout the whole of their delivery journey and need a signature.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion. Please note any re-delivery instruction will carry additional shipping charges.

Personal messages
We reserve the right not to send a message that may contain offensive and/or inappropriate content.

Discount Codes
We reserve the right to withdraw our discounts at any time.

COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Biscuit Boutique website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name Address Email address Phone number Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name Address Phone Number
Email Address

The Way We Use Information
By entering into agreement with us when you place an order, enter a competition or prize draw run by us or on our behalf you have consented to the use of your data. You may ask us at any point not to share your information with third parties for this purpose by contacting us at hello@biscuitboutique.co
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Our Commitment To Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies
We may use “cookies” for administrative purposes such as cataloguing traffic patterns throughout the site and can use a “cookie” to assign a “User ID” for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer – but not you – to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren’t useable for identifying individuals, these advertisers will never know who you are – and we will not reveal that information to them.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at hello@biscuitboutique.co.

Summary of terms

Browser Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

Cookie Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol) All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. IP address If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9 Web Server Delivers (serves up) web pages to your computer.
This privacy policy only covers this website at http://www.biscuitboutique.co other links within this site to other websites are not covered by this policy.

Competitions and offers
From time to time we run competitions on our site Biscuitboutique.co. The below terms and conditions apply.
* Competition details form part of these terms and conditions
* Entry is open to residents of the UK and Europe except employees (and their families) of Biscuit Boutique, the suppliers of the prizes and any other companies associated with the competitions.
* The entrant(s) must be aged 18 or over and proof of identity and age may be required.
* Use of a false name or address will result in disqualification.
* All entries must be made directly by the person entering the competition.
* Entries made online using methods generated by a script, macro or the use of automated devices will be void.
* No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
* The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
* Prizes are subject to availability and the prize suppliers’ terms and conditions.
* The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel.
* The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
* In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
* Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
* Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
* Confirmation of the prize will also be made in writing to the winner(s).
* Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
* Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
* In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.

Refund and Returns Policy

Refunds are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our chocolate biscuits are perishable made to order goods, so we do not offer refunds in any other circumstances.

Cancellation Policy
If you need to change or cancel your order, you can do this up to 12 hours from order. We are unable to make any changes or cancel the order after this time.